ADA Information - Category Page

A first aid station is located on the Upper/Departures Level of Tom Bradley International Terminal, and is open every day from 10 a.m. to 10 p.m. Call (310) 215-6000. In emergencies, contact any airport employee or call LAX Airport Police at (310) 646-7911 (voice) or (310) 417-0439 (TTY). 

Reliant Immediate Care serves LAX. It is located Northeast end of the Airport at 5901 W Century Blvd, physicians are available 24 hours a day, seven days a week. For information, call (310) 620-1642. 

Nearby hospitals provide 24-hour emergency service near the airport.

To obtain travel immunizations or other nonemergency needs, Reliant Immediate Care Group serves LAX. It is located at 5901 W. Century Blvd., physicians are available 24 hours a day, seven days a week. For information, call (310) 215-6000.

There are no facilities at the airport to rent oxygen for individuals waiting for connecting flights.  However, there is a company, APRIA (310) 297-6986, that provides oxygen and can deliver to LAX.  Make certain you know your flow rate because they will need this information.  

NOTE: Neither Los Angeles World Airports nor Los Angeles International Airport recommend any provider of medical oxygen. The company listed above is provided for your convenience only. You should check the internet or with your medical oxygen provider to see if they know of a company that delivers medical oxygen for use by passengers at airports.

International travelers requiring medical oxygen in a terminal while waiting for a connecting flight should arrange with their airline to accept the oxygen container upon its delivery to the airport and upon your departure. 

Unfortunately the Airport cannot recommend individual oxygen service companies.  However you can look in the internet using the terms “TRAVEL OXYGEN”, where you can find companies that deliver oxygen to many airports around the world.

The following tips are recommended by TRAVEL OXYGEN NEWS at http://aeromedic.com/news/



TRAVEL OXYGEN TOP 5 TIPS

1. Planning is key. Don’t purchase an airline ticket without first knowing the oxygen policy of your preferred airline. Know that some airlines DO provide oxygen during some flights, not all. Know that the airline will only provide oxygen on the plane, NOT at the airport. A Gate Pass can be obtained for someone to escort a person using oxygen at the airport. Don’t be discouraged about having to setup arrangements for your travel oxygen needs. Traveling with oxygen can definitely be accomplished, with the proper planning.

2. Always travel with a copy of your prescription for oxygen as well as any other medication. If you are in need of additional equipment, you will be ready. Be sure to have multiple copies, just in case.

3. If you are relying on a company to deliver oxygen equipment to you when you arrive at a specific location at a specific time, be sure to get it in writing. Have a 24hr contact name and telephone number ready in case you can not locate equipment, or if additional service is needed.

4. Be educated on the oxygen equipment that is available to you. If you have never used Liquid Oxygen before, learning how to fill a portable unit from a reservoir in your cabin on the first day of a cruise is not the time to do so. If you are traveling internationally, know exactly what’s available to you and where to get it. In Italy, for instance, Liquid Oxygen is the most common equipment. Talk to your local oxygen provider about education on Liquid Oxygen prior to traveling to Italy. When using a Portable Oxygen Concentrator, know that if you’re not plugged into a wall or car outlet, you must only rely on battery power. Having enough batteries for your trip is vital.  

5. Always consult your physician prior to traveling with oxygen. Flying and traveling to higher altitudes can affect the way you use therapeutic oxygen.

SPECIAL NOTICE FOR TRAVELERS WITH DIALYSIS MACHINES 

Persons who use a portable dialysis machine, may transport it aboard an aircraft. A portable dialysis machine does not count towards a passenger’s carry-on limit. 

Carriers must give portable dialysis machines brought in the cabin of an aircraft stowage priority over other items brought onto the aircraft. 

Carriers may not charge a fee to carry a portable dialysis machine onboard an aircraft or in the baggage compartment. 

Go to the following web site for more information on portable dialysis machine policy: Portable Dialysis Machine Notice 

Check the internet under: WHEELCHAIR RENTAL LOS ANGELES

Eligible visitors will be served for a period of 21 days - during any 12 month period. Individuals from outside Los Angeles County service area who currently use Paratransit service in their city, are eligible for complementary paratransit service as a visitor.

Many major airport-area hotels provide courtesy transportation from LAX terminals. Stops for shuttles for hotels are located on the Upper/Departures Level identified by RED curbside pylons.

If you are staying at an airport-area hotel, we recommend you contact the hotel ahead of time to see if they have accessible van service. Not all hotels provide accessible service.

LAX FlyAway® buses offer convenient regularly scheduled round- trips, seven days a week, between each terminal at LAX.

All FlyAway® buses drop off passengers on the Upper/Departures Level of each terminal at LAX. Passengers board buses on the Lower/Arrivals Level in front of each terminal at the BLUE “LAX FlyAway” signs. Each bus is marked with its service location.

For locations and on-line ticketing information, please visit LAX FlyAway

Blue
Click the image above for Waiting Area Map

Frequent, courtesy shuttle service is provided between terminals to assist travelers in getting from one terminal to another for airline connections (A Route). Shuttle service is also provided to and from the Metro Rail Green Line Aviation Station (G Route).To use our shuttle service, travelers should board the LAX Shuttle under the LAX Shuttle & Airline Connections PINK sign on the Lower/Arrivals Level curbside in front of each terminal.

ADA and Airline Connector FAQs

Pink
Click the image above for Waiting Area Map

LAXit service is a courtesy shuttle service that takes ride-share app and taxi passengers from each terminal to the LAXit Lot. The shuttle service stops at every terminal approximately every 10 minutes. To use this shuttle service, travelers should board the shuttle at the green LAXit sign pillar on the Lower/Arrivals Level curbside in front of each terminal. People with disabilities and senior citizens are always welcome. The shuttle buses are equipped with wheelchair lift or ramp and have two wheelchair tie-down positions. Assistance is available for individuals utilizing other mobility equipment. Please note that seating capacity may be reduced and service may be delayed during COVID-19 condition and the need to meet social distancing requirement.

LAXit service is a courtesy shuttle service that takes ride-share app and taxi passengers from each terminal to the LAXit Lot. The shuttle service stops at every terminal approximately every 10 minutes. To use this shuttle service, travelers should board the shuttle at the green LAXit sign pillar on the Lower/Arrivals Level curbside in front of each terminal. People with disabilities and senior citizens are always welcome. The shuttle buses are equipped with wheelchair lift or ramp and have two wheelchair tie-down positions. Assistance is available for individuals utilizing other mobility equipment. Please note that seating capacity may be reduced and service may be delayed during COVID-19 condition and the need to meet social distancing requirement.

Eligible visitors will be served for a period of 21 days - during any 12 month period. Individuals from outside Los Angeles County service area who currently use Paratransit service in their city, are eligible for complementary paratransit service as a visitor.

If you use this service in your area, you may be eligible to use the service in Los Angeles. 

Access is the service name of the ADA Complementary Paratransit service for functionally disabled individuals in Los Angeles County. Access transportation service is available for any ADA paratransit eligible individual to any location within ¾ of a mile of any fixed bus operated by the Los Angeles County public fixed route bus operators and within ¾ of a mile around METRO Rail stations during the hours that the systems are operational.

For more information:  www.asila.org

OUT-OF-AREA VISITOR RIDING PRIVILEGES

As an Access Paratransit rider, you are eligible for ADA Paratransit service outside of Los Angeles County. The ADA says you can have 21 days of visitor status (in any 12 month period) in areas outside our service area. Please call the ADA Paratransit system in the area you will be visiting for more information. Access Services will forward your ADA eligibility information to an out-of-area service provider upon request.

Visitor Information

Eligible visitors will be served for a period of 21 days - during any 12 month period

Individuals from outside Los Angeles County service area will be served by Access Paratransit as ADA Visitors if they are unable to use accessible, fixed route transportation services due to disability related functional limitations. 
According to ADA regulations, an individual residing outside of the area served by Access Paratransit is eligible for complementary paratransit service as a visitor. 

If the individual presents documentation of ADA paratransit eligibility from his or her home jurisdiction. 
If the individual has no such documentation (of ADA paratransit eligibility), then the individual is to provide documentation of residence outside of L.A. County and, if the individual’s disability is not apparent, proof of the disability. This might include, for example, a letter from a doctor. 

To request visitor status, contact Access Customer Service by phone, mail, fax, or text phone. Please be prepared to give: 

Information verifying eligibility as an ADA eligibility from outside of Los Angeles County or
Evidence of disability as described in 2a and 2b above. 
Expected dates when visitor desires to use Access. 
Access Customer Service will process the application promptly. 
The visitor will be notified of the determination regarding status as an ADA eligible visitor and if eligible, information will be entered into the rider database.
THE FARE

The Access Services fare must be paid at the time you get in the vehicle with the exact cash fare, Access Services coupons or with MTA bus tokens. Drivers cannot give change. Effective July 1, 2009, your one-way fare is based on the distance you travel. The Reservationist will tell you your fare when you schedule your trip.

REMINDER: Access Services drivers do not accept credit cards, tips, or gratuities. Please do not offer.

DROP OFF AND PICK-UP LOCATIONS FOR PERSONS WITH DISABILITIES

Departing passengers 
Disabled passengers are dropped off on the UPPER/DEPARTURES level.
Accessible drop-off points are found throughout the UPPER/DEPARTURE level for disabled travelers who may require the use of an accessible ramp. These locations are identified by blue signs with the International Symbol of Accessibility (ISA) and wording that reads “PASSENGER LOADING ZONE ONLY.”

Arriving passengers 
Arriving passengers can meet their ride on the LOWER/ARRIVALS level outer median.

ACCESS SERVICES / PARATRANSIT passenger pick-up points are located at the terminal curbside identified by the “Access Paratransit-Passenger Loading Zone”

NOTE: Some terminals have more than one PASSENGER LOADING ZONE with the ISA symbol. It is therefore suggested you tell your ride that you are at the first sign in front of the terminal, middle sign or the sign at the far end of the terminal.

Free shuttle bus service is provided from the Metro Green Line Aviation Station. Passengers wishing to use this shuttle bus service should wait at the PINK LAX Shuttle sign on the Lower/Arrival Level in front of each terminal, and board the "M" Shuttle.

Passengers also can take the "Lot South/City Bus Center" Shuttle from the same pick-up point to get to the LAX City Bus Center, where they can board city buses serving the Los Angeles area. Information on city bus services is available by telephone on the Information Display Board in the baggage claim area in each terminal. In addition, passengers can obtain local transit information by calling 323.GO.METRO or 323.466.3876.

Other public bus authorities serving LAX are Culver City Bus Lines, Santa Monica Big Blue Bus, and Torrance Transit. (Click on each bus line name for contact information.) Passengers can pick up these buses at the LAX City Bus Center.

Pink
Click the image above for Waiting Area Map

The following rental car companies are permitted to pick-up and drop-off their customers at the airport terminals using courtesy shuttles:

These companies are allowed to meet arriving customers under the PURPLE sign "Rental Cars" on the Lower/Arrivals Level islands outside baggage claim.

Purple
Click the image above for Waiting Area Map

Remote Rental Car Depot Service
The following rental car companies are required to meet customers at the Remote Car Rental Depot located at the intersection of Century and Airport Boulevards. Customers should wait at the PINK LAX Shuttle sign on the Lower/Arrivals Level in front of each terminal and board the Metro Connector Shuttle .

Pink
Click the image above for Waiting Area Map

Scheduled buses provide service from LAX to various parts of Los Angeles and some surrounding regions. For example: Universal Studios, Knott’s Berry Farm, and all Disneyland Anaheim resort hotels. Passengers are encouraged to contact the companies first for more information. These buses pick up passengers on the Lower/Arrival Level islands in front of each terminal under the ORANGE sign Shared Rides.

Remember to verify accessibility when contacting these bus companies to make reservations. 

Click here for more information 

Orange
Click the image above for Waiting Area Map

When making a reservation, let the shuttle van company know if you need an accessible van.

For information click here.

We recommend you ask the shuttle service about accessible service when making reservations.

For information click here.

Taxis are located at LAX-it. Passengers for taxicab services may walk or ride the free convenient shuttle to LAX-it. Passenger should wait at the GREEN LAX-it signs on the Lower/Arrivals Level in front of each terminal.

Click the image above for the Waiting Area Map

Accessible Taxicab

If you need an accessible taxicab, call taxi dispatch (310-646-9177). An accessible taxicab will be dispatched from the holding lot to the LAX Central Terminal Area nearest ACCESS location indicated by the DARK BLUE sign at terminal curbside. Service Animals are allowed in taxis at no extra charge.

DARK BLUE
Click the image above for the Waiting Area Map

Authorized taxicab companies serving LAX

Only authorized taxis with an official seal issued by City of Los Angeles Department of Transportation on each vehicle are permitted to pick up at the airport.

Authorized Taxicab Supervision (ATS)- taxicab management and dispatch services : 310-646-9177

• Bell Cab Company
• Beverly Hills Cab Company
• City Cab
• Independent Taxi
• LA Checker Cab
• United Checker Cab
• United Independent Taxi Drivers (UITD)
• United Taxi of San Fernando Valley (UTSFV)
• Yellow Cab

DROP OFF AND PICK-UP LOCATIONS FOR PERSONS WITH DISABILITIES

Departing passengers 

Disabled passengers are dropped off on the Upper/Departures level.
Accessible drop-off points are found throughout the upper/departures level for disabled travelers who may require the use of an accessible ramp. These locations are identified by blue signs with the International Symbol of Accessibility (ISA) that reads “PASSENGER LOADING ZONE ONLY.”

Arriving passengers 
Arriving passengers can meet their ride on the LOWER/ARRIVALS level outer median.

ACCESS SERVICES / PARATRANSIT passenger pick-up points are located at the terminal curbside identified by the “Access Paratransit-Passenger Loading Zone”

NOTE: Some terminals have more than one PASSENGER LOADING ZONE with the ISA symbol. It is therefore suggested you tell your ride that you are at the first sign in front of the terminal, middle sign or the sign at the far end of the terminal.

Tipping for service is customary but is NOT required at the airport. Wheelchair service, airport van service and airport shuttle service to and from parking lots is provided FREE of charge by your airline and/or the Airport.

You are encouraged to notify the ADA COORDINATORS OFFICE if you are solicited for a tip.

Click on parking map to view real time availability

LAX has a 24-hour LAX Cell Phone Waiting Lot where motorists meeting arriving passengers can wait for free, up to two hours, until passengers call to say they are ready to be picked up in the Central Terminal Area.

Located one-quarter mile from the 96th Street Bridge entrance into LAX’s passenger terminal area. It is easily accessible from the north and east by motorists using La Tijera, Sepulveda, Manchester and Century Boulevards to access LAX.

No commercial vehicles or ride-service vehicles allowed. Vehicles in the LAX Cell Phone Waiting Lot must be attended at all times. No parking is allowed in or around this facility.

Click on the image for LAX Cell Phone Waiting Lot

All vehicles displaying disability placards or license plates may park in parking structures and economy lot and pay the posted fee.

Electric Vehicle Charging Stations Available at LAX!

As part of its Smart Parking project, LAWA will be adding about 500 EV chargers at various locations within the Central Terminal Garages and in LAX Economy Parking facility. EV users will also have the capability to book EV parking in advance and guarantee their space once the new Smart Parking products come online. New rates will apply based upon access and usage (kWh). Please visit our website periodically for any updates regarding upcoming new EV Smart Parking products and availability of new EV chargers for each respective location/garage.

EV Charging Locations
Following is the new EV charging equipment that will be installed for each CTA garage:

• P1 — 100 L2, 2 DCFC
• P2A — 80 L2, 1 DCFC
• P2B — 40 L2
• P3 — 73 L2, 1 DCFC
• P4 — 89 L2, 1 DCFC
• P5 — 55 L2 (available starting 10/19/2021)
• P6 — 114 L2, 1 DCFC (unavailable starting 10/19/2021)
• P7 — 186 L2, 2 DCFC

EV User Guidelines (New!)
EV Charger Guidelines 

EV Charging Rates
$2 Service fee plus 0.45 per kWh

Questions? Please email parking@lawa.org or call 310-646-2911 to speak with a representative.

Parking for motorcycles is free in all General Parking and Premium areas of the Central Terminal Area parking structures. Free parking is NOT available in Valet areas.

When entering, drive carefully around the entrance gate arm and DO NOT take a ticket.  Do not park in a space for a car.  A motorcycle may be parked at the ends of rows, in corners, and in other spaces provided it does not block access to parked vehicles, handicapped spaces, Smarte Carte machines, passenger traffic, paths for the disabled, automobile traffic, doors, elevators, driveways, etc.  Parking violations will be issued to all offenders (Vehicle code 22507.8(b) & (c)). When exiting, drive carefully around the exit gate arms.  Entering/exiting a lot via a sidewalk is not allowed.

Rates

Central Terminal Area (CTA) Parking Structures
Drive-up General Parking New rates effective 11/14/2022)

• 15 Minutes Free Parking
• $9 First hour or fraction thereof
• $7 Each 30 minutes after the first hour
• $60 Maximum for each 24 hour period

Premium Parking - Available in P1 (New rates effective 11/14/2022)

• 15 Minutes Free Parking
• $11 First hour or fraction thereof
• $9 Each 30 minutes after the first hour
• $70 Maximum for each 24 hour period

Now Available!

• Reserved Parking (up to 70% discount)
• Valet - Available in P1, P2A, and P4 (New rates effective 11/14/2022) $75 Maximum for each 24-hour period.

LAX Economy Parking (Drive-up General Parking)
Drive-up General Parking (New rates effective 11/14/2022)

• $8 First hour or fraction thereof
• $7 Each 30 minutes after the first hour
• $35 Maximum for each 24 hour period

For any questions, please contact ABM at 310-646-2911

Nearly 8,000 parking stalls are available in eight parking structures located opposite the roadways from the passenger terminals. Parking is available for extended stays and overnight trips.

All vehicles entering the Central Terminal Area are subject to random inspection.

Vertical Clearances 

All CTA parking structure entrances are clearly marked with vertical clearances.  

• Parking Structures 1, 2A, 3, 4, 6 and 7 have a maximum vehicle height restriction of 8 feet, 2 inches.
• Parking Structures 2B and 5 have a maximum vehicle height restriction of 7 feet.

Official LAX economy parking has more than 4,000 parking stalls available, including EV charging stalls. Parking is available for extended stays and overnight trips.

Vertical Clearances
The LAX Economy Parking structure level entrances are clearly marked with vertical clearances.

• Level 1 - 14 feet
• Levels 2, 3 and 4 - 8 feet 1 inch

All individuals (including persons with disabilities) who pull a parking stub and pass through a gate arm into a parking structure are required to pay the posted parking rates. 

PUBLIC FORUMS AT LAX/ONT

If you have a disability, difficulty walking, cognition issues, or are a senior citizen we need your input! 

In our desire to make your future airport experience more pleasant, we request you take less than 10 minutes to complete LAX’s online: 


Disability Services Survey


Los Angeles Abilities Expo Survey 

Thank you! 

AUTISM SELF IDENTIFICATION PROGRAM
The self-identification program is the result of LAWA and its partners soliciting information from families with autism. Parents at LeRoy Haynes Center in La Verne, California, expressed the need for such a program at a forum with LAWA Disabilities Office and airline representatives. The need for a self-identification was further reinforced from reading newspaper accounts of incidents between authorities and persons with autism. 

How the program works:
Participation is totally voluntary.
Family must self-identify at the ticket counter.
Two stickers will be issued per person benefiting from the program.
One sticker is placed on the upper right chest
One sticker is placed on the upper right back
 
The stickers and program are recognized at LAWA only. We will be making an effort to expand the self-identification program nationwide.
Only airlines that indicated they wanted to participate are part of the self-identification program. As new airlines join in, they will be added to the LAWA ADA website.
Click here for more information   Click here for a brochure 

Participating Airlines at Los Angeles International Airport
(Check the list regularly for updates on the partner list) 

As of today, the following airlines are participating in the voluntary self-identification program for travelers with autism:
American Airlines
American Airlines (Ontario)
Air New Zealand
United Airlines
Southwest Airlines
Southwest Airlines (Ontario)
Copa Airlines
Virgin America
China Southern
Delta Airlines (Ontario only)
Alaska Airlines (Ontario only)
Other partners include:
Los Angeles World Airports
Haynes Family of Services
Parents from LeRoy Haynes Center
Transportation Security Administration (TSA)
Aero Port Services (APS)
Reliant Immediate Care Medical Center
Los Angeles Airport Police
Los Angeles Fire Department

Participating Airlines at LA/Ontario International Airport 

We encourage your input and suggestions on making air travel easier for families with autism. Both LAWA and partner airlines view service to persons with disabilities as an important mission which they take very seriously.

ADA MINUTES - 2024

• Minutes - October 2024
• Minutes - September 2024
• Minutes - August 2024
• Minutes - July 2024
• Minutes - May 2024
• Minutes - April 2024
• Minutes - March 2024
• Minutes - February 2024
• Minutes - January 2024

ADA MINUTES - 2023

• Minutes - December 2023
• Minutes - November 2023
• Minutes - September 2023
• Minutes - August 2023
• Minutes - June 2023
• Minutes - April 2023
• Special Minutes - March 2023
• Minutes - March 2023
• Minutes - February 2023
• Minutes - January 2023

ADA MINUTES - 2022

• Minutes - December 2022
• Minutes - November 2022
• Minutes - October 2022
• Minutes - September 2022
• Special Minutes - August 2022
• Special Minutes - July 2022
• Minutes - July 2022
• Minutes - June 2022
• Minutes - April 2022
• Minutes - April 2022
• Minutes - March 2022
• Minutes - February 2022
• Minutes - January 2022

ADA MINUTES - 2021

• Minutes - November 2021
• Minutes - October 2021
• Minutes - September 2021
• Minutes - August 2021

ADA MINUTES - 2020

• Minutes - July 2020

ADA MINUTES - 2019

• Minutes - February 2019
• Minutes - January 2019

ADA MINUTES - 2018

• Minutes - December 2018
• Minutes - June 2018

ADA MINUTES - 2017

• Minutes - December 2017
• Minutes - October 2017
• Minutes - June 2017
• Minutes - May 2017
• Minutes - April 2017
• Minutes - March 2017
• Minutes - February 2017
• Minutes - January 2017

ADA MINUTES - 2016

• Minutes - December 2016
• Minutes - November 2016 
• Minutes - October 2016
• Minutes - September 2016
• Minutes - August 2016
• Minutes  - July 2016
• Minutes - May 2016
• Minutes - April 2016
• Minutes - March 2016
• Minutes - February 2016
• Minutes - January 2016

ADA MINUTES - 2015

• Minutes - September 2015
• Minutes - August 2015
• Minutes - July 2015
• Minutes - April 2015
• Minutes - March 2015
• Minutes - February 2015
• Minutes - January 2015

COMMITTEE REPORTS - 2015

• UBER Report

ADA MINUTES - 2014

• Minutes  - July 2014
• Minutes - February 2014
• Minutes - January 2014

APPLICATION FOR APPOINTMENT TO LAWA'S ADA COMMITTEE

2019 Meeting Calendar

To provide an enjoyable travel experience and equal access to "special needs" travelers using LAWA airports and facilities. 

LAWA's ADA Office is mandated under the Air Carrier Access Act* (ACAA) with ensuring airport facilities are accessible to individuals with special needs. This includes removal of barriers that may make it more difficult for a person with a disability to move freely in LAWA airports. 

The Office works closely with the airport tenant community to ensure compliance with the ACAA. The Office assists travelers and tenants in resolving disputes regarding the Americans with Disabilities Act (ADA). It also works closely with the airport community to address ways of improving service and communications with the special needs community. 

*Airport version of the ADA

- Advising management and appropriate divisions about new regulations and ways to address service needs of disabled travelers. 

- Working with stakeholders in ways to educate employees about serving people with special needs. 

- Preparing publications for distribution to the community on airport services for disabled travelers. 

LAWA'S ADA OFFICE does NOT handle employee disability issues. Under the ACAA the office addresses issues pertaining to travelers with disabilities/special needs.

Adult Changing Stations are available in the following locations:

• Terminal 1 (Post screening) – Near Gate 14
• Terminal 6 (Pre screening) – In Baggage Claim near elevators
• Tom Bradley International Terminal (Post screening) – Across from Gate 201A

Departing passengers

Disabled passengers are dropped off on the DEPARTURES level, also known as the upper level. 

Accessible drop-off points are found throughout the departures level for disabled travelers who may require the use of an accessible ramp. These locations are identified by blue signs with the International Symbol of Accessibility (ISA) and wording that reads “PASSENGER LOADING ZONE ONLY.” 

Arriving passengers 

Arriving passengers can meet their ride on the ARRIVALS level (also known as the lower level). Simply tell your ride that you will be waiting by the PASSENGER LOADING ZONE sign with the ISA symbol. These locations are also used as ACCESS SERVICES / PARATRANSIT passenger pick-up points. 

NOTE: Some terminals have more than one PASSENGER LOADING ZONE with the ISA symbol. It is therefore suggested you tell your ride that you are at the first sign in front of the terminal, middle sign or the sign at the far end of the terminal. 

FAMILY RESTROOM LOCATIONS

(The information does not include planned / future family restrooms)

A first aid station is located on the Upper/Departures Level of Tom Bradley International Terminal, and is open every day from 10 a.m. to 10 p.m. Call (310) 215-6000. In emergencies, contact any airport employee or call LAX Airport Police at (310) 646-7911 (voice) or (310) 417-0439 (TTY). 

Nearby hospitals provide 24-hour emergency service near the airport.

To obtain travel immunizations or other nonemergency needs, Reliant Immediate Care Group serves LAX. It is located at 5901 W. Century Blvd., physicians are available 24 hours a day, seven days a week. For information, call (310) 215-6000.

5901 W Century Blvd 
Los Angeles, CA 90045
Phone: (310) 215-6000

Services Offered 24 Hours Per Day

• Urgent Care
• Occupational Medicine
• Work Comp Injury or Illness Treatment
• Work Comp First Aid Programs
• Substance Abuse Testing
• Pre-employment Physical Exams
• Medical Surveillance Exams
• Physical Therapy
• Orthopedic Services
• Job Site Injury Prevention & Education
• Travel Vaccines
• Flu Vaccinations

ACCESS

If you use this service in your area, you may be eligible to use the service in Los Angeles.

Access is the service name of the ADA Complementary Paratransit service for functionally disabled individuals in Los Angeles County. Access transportation service is available for any ADA paratransit eligible individual to any location within ¾ of a mile of any fixed bus operated by the Los Angeles County public fixed route bus operators and within ¾ of a mile around METRO Rail stations during the hours that the systems are operational. 

For more information: www.asila.org 

OUT-OF-AREA VISITOR RIDING PRIVILEGES

As an Access Paratransit rider, you are eligible for ADA Paratransit service outside of Los Angeles County. The ADA says you can have 21 days of visitor status (in any 12 month period) in areas outside our service area. Please call the ADA Paratransit system in the area you will be visiting for more information. Access Services will forward your ADA eligibility information to an out-of-area service provider upon request. 

Visitor Information

Eligible visitors will be served for a period of 21 days - during any 12 month period

1. Individuals from outside Los Angeles County service area will be served by Access Paratransit as ADA Visitors if they are unable to use accessible, fixed route transportation services due to disability related functional limitations.
2. According to ADA regulations, an individual residing outside of the area served by Access Paratransit is eligible for complementary paratransit service as a visitor.
1. If the individual presents documentation of ADA paratransit eligibility from his or her home jurisdiction.
2. If the individual has no such documentation (of ADA paratransit eligibility), then the individual is to provide documentation of residence outside of L.A. County and, if the individual’s disability is not apparent, proof of the disability. This might include, for example, a letter from a doctor.
3.  
4. To request visitor status, contact Access Customer Service by phone, mail, fax, or text phone. Please be prepared to give:
1. Information verifying eligibility as an ADA eligibility from outside of Los Angeles County or
2. Evidence of disability as described in 2a and 2b above.
3. Expected dates when visitor desires to use Access.
4. Access Customer Service will process the application promptly.
6. The visitor will be notified of the determination regarding status as an ADA eligible visitor and if eligible, information will be entered into the rider database.

THE FARE

The Access Services fare must be paid at the time you get in the vehicle with the exact cash fare, Access Services coupons or with MTA bus tokens. Drivers cannot give change. Effective July 1, 2009, your one-way fare is based on the distance you travel. 

The Reservationist will tell you your fare when you schedule your trip. 

Rate Charges

REMINDER: Access Services drivers do not accept credit cards, tips, or gratuities. Please do not offer. 

It is easy to request an accessible taxi. Go outside the arrivals level to the taxi pick-up stand, and ask the dispatcher to order an accessible taxi for you. A taxi will be dispatched from the holding lot. The waiting time for the accessible taxi should be quite short since taxis are dispatched directly from the airport’s holding lot which is adjacent to the terminals. Service Animals are allowed in taxis.

Tipping for service is customary but is NOT required at the airport. Wheelchair service, airport van service and airport shuttle service to and from parking lots is provided FREE of charge by your airline and or the Airport. 

You are encouraged to notify the ADA COORDINATORS OFFICE if you are solicited for a tip. Just go to the Travelers Feedback Form from the Comments/Contact Us in footer.

TSA Cares is a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying. 

The hours of operation for TSA Cares helpline are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8p.m. EST. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov  

Check the internet under: WHEELCHAIR RENTAL LOS ANGELES

Requesting a Wheelchair

To Request wheelchair service, it is recommended you contact your airline 72 hours in advance. Wheelchair service is provide free of charge by your airline. Tipping is not required for wheelchair service. Most individuals requesting wheelchair assistance are transported via wheelchair from ticketing to their aircraft. Airlines are required to provide curbside wheelchair service when requested. On your return flight, you should remind a flight attendant near the end of your flight, that you will need a wheelchair upon arrival.

Curbside

Each airline is responsible for providing wheelchairs for their customers with disabilities, from curbside drop-off to the aircraft. Contact your airline's reservation desk a minimum of 72 hours prior to your flight to reserve wheelchair service. Wheelchair service is provided free of charge. Tipping is not required.

From Parking Structure

Airlines are not responsible for providing wheelchair service from parking structures to terminals.

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GLOBAL ENTRY PROGRAM

GLOBAL ENTRY
Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports.

At airports, program members proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.

Travelers must be pre-approved for the Global Entry program. All applicants undergo a rigorous background check and in-person interview before enrollment.

While Global Entry’s goal is to speed travelers through the process, members may still be selected for further examination when entering the United States. Any violation of the program’s terms and conditions will result in the appropriate enforcement action and termination of the traveler’s membership privileges.

How to Apply for Global Entry

Before you  apply, make sure you are eligible for Global Entry.

It’s easy. Just follow these steps:

Create a Global Online Enrollment System(GOES) account. Regardless of your age, you must have your own GOES account.
Log in to your GOES account and complete the application. A $100 non-refundable fee is required with each completed application.
After accepting your completed application and fee, CBP will review your application. If your application is conditionally approved, then your GOES account will instruct you to schedule rel="noopener noreferrer" an interview at a Global Entry Enrollment Center. Each applicant must schedule a separate interview.
You will need to bring your valid passport(s) and one other form of identification, such as a driver’s license or ID card to the interview. If you are a lawful permanent resident, you must present your permanent resident card.

To Apply Go Here

Global Entry Application

U.S. DISABILITY REGULATIONS

• AIR CARRIERS ACCESS ACT (ACAA)
  
  
• AMERICANS WITH DISABILITIES ACT (ADA)

ACCESSIBILITY REGULATIONS

• ADA STANDARDS FOR ACCESSIBLE DESIGN
  
  
• CALIFORNIA ACCESS COMPLIANCE ADVISORY REFERRENCE MANUAL
  
  
• LAWA RESTROOM DESIGN STANDARDS

Los Angeles World Airports does not endorse commercial sites or products that may appear in this section. Websites with ads were included because an article or travel tips may benefit some travelers with disabilities.

• FLYING WITH A DISABILITY
  
  
• RESOURCES AND TIPS FROM DISABLED TRAVELERS

U.S. DISABILITY REGULATIONS

• AVIATION CONSUMER PROTECTION AND ENFORCEMENT (FAA)

INTERNATIONAL TRAVEL

• Know before you visit (U. S. Customs & Border Protection publication)
  
  
• State Department – International Travel Information
  
  
• Global Entry Program information
  
  
• Links to Online Directories of Disability Organizations Worldwide
  
  
• Traveling with Disabilities
  
  
• Medical Information for Americans Abroad (U. S. Government)
  
  
• From Johns Hopkins University Medical Library
  
  
• Medication Abroad
  
  
• Traveling with a Ventilator
  
  
• Disability Organizations Overseas
  
  
• Oxygen Abroad
  
  
  • www.tripsavvy.com
    
    
  • www.1stclassmed.com
    
    
  • www.oxygenconcentratorstore.com
    
    
  • www.verywellhealth.com
  
  
  
• National Clearing House On Disability And Exchange
  
  
• Mobility International USA
  
  
• WHEELCHAIRS AND ASSISTIVE
  
  
• USING PARKING PERMITS, CARDS AND PLACARDS AROUND THE WORLD
  
  
• Disabled Motorist
  
  
• INTERNATIONAL HEALTH  INSURANCE
  
  
• Insurance Providers for Overseas Coverage
  
  
• U. S. CENTERS FOR DISEASE CONTROL (CDC) – TRAVEL INFORMATION

DOMESTIC TRAVEL

• Access Services (Paratransit Service – Los Angeles)
  
  
• Air Travel Service Complaints & People with Disabilities
  
  
• Los Angeles World Airports
  
  
• Federal Government
  
  

GENERAL TRAVEL

• Accessible Air Travel: A Guide for People With Disabilities
  
  
• Fully Accessible Guide Flying People with Disabilities
  
  
• Wheelchairtravel.org
  
  
• European Network for Accessible Tourism
  
  
• Common Questions Regarding Travel for People with Disabilities
  
  
• FAQ’s about Disabled Travel in Europe
  
  
• Travel Accessibility Resources for the Disabled and Handicapped
  
  
• FLY-RIGHTS: A CONSUMER GUIDE TO AIR TRAVEL
  
  
• WHEELCHAIR ACCESSIBLE TRAVEL GUIDE
  
  
  • Wheelchair Accessible Travel Guide
    
    
  • wheelchairtravel.org FAQ
    
    
  • Society for Accessible Travel & Hospitality
  
  
  
• GENERAL GUIDANCE

Researching foreign destinations

• World Fact Book
  
  
• Learn About Your Destination
  
  
• Travel Advisories
  
  

When traveling with a loved one who has autism, you should contact TSA CARES at 1-855-787-2227 to arrange for special screening at the airport. We recommend you call a minimum of three days prior to your scheduled flight to arrange for screening.

Go to TSA.gov for more information.

Los Angeles World Airports in partnership with families from LeRoy Haines School in Laverne, CA,. This voluntary program allows families with autism to self-identify at the airport.

Participating Airlines:

AUTISM - POINTERS FOR FAMILIES PREPARING TO FLY - GUIDE.pdf

• Registration Form
• Photograph Video Release Form
• Schedule of Available Flights